Standard delivery across the United Kingdom takes 5-7 weeks from the moment your order is placed. For made-to-order products, the lead time may be up to 6 weeks. We will keep you informed by email at every stage of your order.
2. Do you offer an assembly service?
Yes! We offer professional furniture assembly throughout the United Kingdom. The assembly service can be added at checkout or by contacting us directly. Our team will ensure your furniture is assembled carefully and exactly as designed.
3. What payment methods do you accept?
We accept credit and debit card payments (Visa, Mastercard, American Express), as well as PayPal and Shop Pay. All transactions are encrypted and secure.
4. Can I return a product?
Yes, we accept returns within 14 days of the delivery date, provided the product is unused and in its original packaging. Made-to-order products (e.g. in a custom colour or size) are non-returnable. To initiate a return, please contact us at info@furniture-brw.com.
5. How can I track my order?
Once your order has been dispatched, you will receive an email with a tracking number. You can track your delivery directly on the carrier's website. If you have any questions about your order status, please get in touch with our customer service team.
6. What warranty do you offer on your furniture?
All our furniture comes with a 1-year manufacturer's warranty covering material and production defects. The warranty does not cover mechanical damage resulting from improper use or assembly. For warranty claims, please contact us with photos and your order number.
7. Do you deliver across the whole of the UK?
Yes, we deliver across the entire United Kingdom, including England, Scotland, Wales and Northern Ireland. Delivery costs are calculated automatically at checkout based on your delivery address.
8. How can I contact you?
Our team is available Monday to Friday, 9:00 am – 5:00 pm. You can email us at info@furniture-brw.com or use the contact form on our website. We respond to all messages within 24 working hours.
9. Are there any additional customs duties or charges when crossing the border?
No. All our furniture is delivered within the United Kingdom and no additional customs duties or border charges are applied to your order. The price you see at checkout is the final price you pay.
10. Is instalment payment available?
Yes! We offer instalment payment options through PayPal and Shop Pay. You can split the cost of your purchase into convenient monthly payments directly at checkout. Subject to eligibility and provider terms.
11. Do you charge extra for deliveries to hard-to-reach locations?
In some cases, deliveries to remote or hard-to-reach locations may incur an additional logistics surcharge. Any such charge will always be agreed with the customer in advance before the delivery is arranged. We will contact you directly if this applies to your order.
12. Do you have retail store locations?
Only online store
13. What languages is your store available in?
The online store is available in English,Polish,Ukrainian, Russian
14. What countries do you ship to?
United Kingdom ( England , Wales ,Scotland, North Ireland ) and Ireland
15. Do you offer local pickup?
No pickup locations available
16. Tell me about your store?
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