Track Your Order

 

 

Track Your Order

At furniture-brw, we want to make sure you stay informed about the status of your order every step of the way. Tracking your order is easy and convenient. Here’s how you can do it:

How to Track Your Order:

  1. Order Confirmation Email:

    • After placing your order, you will receive an order confirmation email with all the details of your purchase. This email will include your order number, which you will need to track your order.

  2. Shipping Confirmation Email:

    • Once your order has been processed and shipped, you will receive a shipping confirmation email. This email will contain your tracking number and a link to the courier’s tracking page. You can click on the link or enter the tracking number on the courier’s website to view the status of your shipment.

  3. Track Through Our Website:

    • Visit the "Track Your Order" page on our website.
    • Enter your order number and email address in the designated fields.
    • Click on the "Track" button to view the current status and location of your order.

  4. Customer Account:

    • If you have an account with us, you can log in to view your order history and track your current orders directly from your account dashboard.
  5. Our logistics company.
    • Our logistics company and the app that lets you track your order are coming soon.

 

Contact Us for Assistance:

If you have any questions or need assistance with tracking your order, please feel free to contact our customer service team:

Delivery Times:

 

Delivery to United Kingdom 

  • Standard Shipping: Delivery within 2-7 weeks
  • Bespoke Shipping: Delivery within 6-10 weeks
  • Delivery & Assambley: individual delivery time up to 14 business days or more office confirm with customer 
  • Delivery & Assambley & Removal old furniture: individual delivery time up to 14 business days or more office confirm with customer 

Delivery to  Europe Union & Ukraine 

  • Standard Shipping: Delivery within 2-7 weeks
  • Bespoke Shipping: Delivery within 6-10 weeks

Delivery to USA & Canada 

    • Standard Shipping: Delivery within 7-15 weeks 
    • Bespoke Shipping: Delivery within 10-40 weeks 

What to Do if Your Order is Delayed:

  • Check Tracking Information: First, check the tracking information provided in your shipping confirmation email for any updates on the delivery status.
  • Contact the Courier: If there is a significant delay, you can contact the courier directly using the information provided in your shipping confirmation email.
  • Reach Out to Us: If you need further assistance or if your order has not arrived within the expected delivery time, please contact our customer service team. We will investigate the issue and provide you with an update as soon as possible.

We strive to ensure that your shopping experience with furniture-brw is smooth and satisfying. Tracking your order is just one of the many ways we keep you informed and confident in your purchase. Thank you for choosing furniture-brw!